Manager Applications

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Key Skills

  • Planning, organising & delegating
  • Managing resources
  • Decision-making
  • Initiative & creativity
  • Leadership & inspiration
  • Communication & motivation
  • Team-work

RESPONSIBILITIES

General

Responsible for the following:

  • Achieve the salon weekly, monthly & annual targets
  • Work with stylists & colourists to achieve their personal objectives & targets
  • Provide appropriate incentives for staff
  • Ensure maximum efficiency in relation to time off, holidays, sickness and materials used
  • Set & review weekly/monthly objectives for staff
  • Monitor, assess and develop the hairdressing skills and service standards of all staff
  • Conduct staff reviews & appraisals on a regular basis
  • Hold regular staff meetings
  • Interview & recruit new team members
  • Handle staff disciplinary & grievance matters in accordance with the salons policy & procedure
  • Handle client complaints in accordance with the salon’s complaints procedure
  • Liaise with manufacturers on a regular basis with regards to purchase of stock, new product launches & product promotions
  • Oversee the use of social media, SMS & email to promote the salons services
  • Oversee the efficient running of reception & the salon
  • Effective stock control, usage & re-ordering
  • Liaise regularly with salon owner on all matters relating to the salon business, staff & clients

Training

  • To organise & attend internal & external training sessions when required
  • To organise regular staff training sessions
  • Take responsibility for on-going staff development & career promotion
  • To keep abreast of new products, techniques, services & promotions
  • To keep up to date with legal requirements relating to Employment, Data Protection & Health & Safety

Service

  • Ensure staff advise clients of all services and products available
  • Ensure that client data is kept secure & up to date
  • Ensure appropriate staff are aware of & adhere to reception procedure & policies
  • Ensure staff are aware of company systems and procedures and individual contracts of employment
  • Ensure all rules and regulations are adhered to particularly in respect of Health and Safety
  • Ensure all company information is kept strictly confidential
  • Carry out procedures with regards to salon security

Business Development 

  • Ensure procedures are in place to attract new clients & retain existing clients
  • Devise & employ strategies for encouraging lapsed clients to return
  • Monitor & maintain rebook levels
  • Oversee on-going salon marketing & promotion
  • Updating social media & website content
  • Organise & run salon events & promotions

Appearance 

  • Ensure personal appearance of self & staff reflects the salon brand is in keeping with the required standards of dress code, hair & make-up
  • Ensure that salon appearance, cleanliness and hygiene is maintained at all times

Guy Christian Salons

Guy Christian Salons