Manager Applications
Join Our Award Winning Team!
Key Skills
- Planning, organising & delegating
- Managing resources
- Decision-making
- Initiative & creativity
- Leadership & inspiration
- Communication & motivation
- Team-work
RESPONSIBILITIES
General
Responsible for the following:
- Achieve the salon weekly, monthly & annual targets
- Work with stylists & colourists to achieve their personal objectives & targets
- Provide appropriate incentives for staff
- Ensure maximum efficiency in relation to time off, holidays, sickness and materials used
- Set & review weekly/monthly objectives for staff
- Monitor, assess and develop the hairdressing skills and service standards of all staff
- Conduct staff reviews & appraisals on a regular basis
- Hold regular staff meetings
- Interview & recruit new team members
- Handle staff disciplinary & grievance matters in accordance with the salons policy & procedure
- Handle client complaints in accordance with the salon’s complaints procedure
- Liaise with manufacturers on a regular basis with regards to purchase of stock, new product launches & product promotions
- Oversee the use of social media, SMS & email to promote the salons services
- Oversee the efficient running of reception & the salon
- Effective stock control, usage & re-ordering
- Liaise regularly with salon owner on all matters relating to the salon business, staff & clients
Training
- To organise & attend internal & external training sessions when required
- To organise regular staff training sessions
- Take responsibility for on-going staff development & career promotion
- To keep abreast of new products, techniques, services & promotions
- To keep up to date with legal requirements relating to Employment, Data Protection & Health & Safety
Service
- Ensure staff advise clients of all services and products available
- Ensure that client data is kept secure & up to date
- Ensure appropriate staff are aware of & adhere to reception procedure & policies
- Ensure staff are aware of company systems and procedures and individual contracts of employment
- Ensure all rules and regulations are adhered to particularly in respect of Health and Safety
- Ensure all company information is kept strictly confidential
- Carry out procedures with regards to salon security
Business Development
- Ensure procedures are in place to attract new clients & retain existing clients
- Devise & employ strategies for encouraging lapsed clients to return
- Monitor & maintain rebook levels
- Oversee on-going salon marketing & promotion
- Updating social media & website content
- Organise & run salon events & promotions
Appearance
- Ensure personal appearance of self & staff reflects the salon brand is in keeping with the required standards of dress code, hair & make-up
- Ensure that salon appearance, cleanliness and hygiene is maintained at all times